Position Title: Working Bridges Resource Coordinator
Pay Rate: $22.00 per hour
Employment Type: Part-Time, Non-Exempt. 20 hours/week
Unit Organization: Community Impact
Reports To: Working Bridges Initiative Director
Purpose of Position
The primary role of the Working Bridges Resource Coordinator (RC) is to provide on-site resource coordination for employees at their place of work. The RC meets with employees individually to assess their unique situations and coach them about community and employer resources to address life issues that are impacting work productivity. Developing trusting relationships with employees, managers, human resource staff and community partners is the heart of the RC work. As a working Bridges team member, the RC will participate in the evaluation, training development, and innovation pilots for the employer network.
Key Areas of Responsibility:
The Resource Coordinator is responsible for providing employees with individual assistance in accessing resources to resolve non-work issues that directly or indirectly impact an individual’s work life. Through on-site resource coordination for employees at their place of work, the Resource Coordinator will:
-Deliver information and referrals to community resources.
-Provide listening support, problem-solving and financial
coaching.
-Develop trusted relationships with employees and partners
-Participate in network development activities to include
training, innovation, and representation at community
meetings.
The RC will create and develop outreach strategies for sharing resource supports for workplaces, deliver resource presentations at employee meetings and assist with evaluations of services for employer worksites.
Minimum Qualifications:
-Bachelor’s Degree and/or demonstrated experience navigating community resources and working across sectors by managing multiple relationships.
-Successful candidate either has or will work toward a Certified Community Resource Specialist (CRS) credential through the Alliance of Information & Referral Systems(AIRS) and either has or will work toward training as a Financial Coach.
-Innovative, creative approach with the ability to build relationships, honor diversity, and adapt to different work environments
-Strong communication skills, including excellent listening and effective speaking skills. This includes the ability to communicate in an approachable and understandable way for diverse audiences and populations whose first language may not be English.
-Organizational skills are necessary to manage multiple commitments to employer worksites, complex employee resource needs, program responsibilities, development work, and data collection.
-Demonstrated neutrality, objectivity, professionalism, problem-solving, confidentiality, and calmness under pressure in a work setting.
-Proficient in Microsoft Office applications, including but not limited to Word, Excel, Outlook. Experience with customer/client databases desired but not required. Comfort with communicating through various channels, including video, text, and chat.
-State and national background checks will be conducted.
Competencies:
-Commitment to the mission and values of United Way of Northwest Vermont.
-High emotional intelligence.
-Ability to work independently with minimum supervision and as part of a high-performing team.
-Organized, able to prioritize, strategically plan, and meet deadlines.
-Strong interpersonal, relationship building, and conflict management skills.
-Possess a sincere desire to work directly with diverse employee groups
Physical/Other Requirements:
-Valid driver’s license and personal transportation.
-Must be willing to work remotely, on-site at employer partners, or at United Way offices.
-Some on-site hours may fall outside of the 9:00 am – 5:00 pm work schedule.
United Way of Northwest Vermont is an Equal Opportunity Employer. We are looking for candidates to join our team who will contribute to the diversity and excellence of the organization. Interested candidates may visit www.unitedwaynwvt.org for the full job description. To apply candidates should send via e-mail a resume and cover letter by 11/19/2021: Hiring@unitedwaynwvt.org. No phone calls please.