POSITION TITLE: Working Bridges Resource Coordinator
PAY RANGE: $40,000 – $45,000
EMPLOYMENT TYPE: Full Time, Non-Exempt
UNIT ORGANIZATION: Community Impact
REPORTS TO: Working Bridges Initiative Director
PURPOSE OF POSITION:
The primary role of the Working Bridges Resource Coordinator (RC) is to provide on-site resource coordination for employees at their place of work. The RC meets with employees individually to assess their unique situations and coach them about community and employer resources to address life issues that are impacting work productivity. Developing trusting relationships with employees, managers, human resource staff and community partners is the heart of the RC work. As a Working Bridges team member, the RC will participate in the evaluation, training development, and innovation pilots for the employer network.
KEY AREAS OF RESPONSIBILITY:
The primary responsibilities of this position include, but are not limited to:
Resource Coordination:
The Resource Coordinator is responsible for providing employees with individual assistance in accessing resources to resolve non-work issues that directly or indirectly impact an individual’s work life. Through on-site resource coordination for employees at their places of work, the Resource Coordinator will:
- Deliver information and referrals to community resources.
- Provide listening support, problem-solving and financial coaching.
- Develop trusted relationships with employees and partners.
- Participate in network development activities to include training, innovation, and representation at community meetings.
The RC will create and develop outreach strategies for sharing resource supports for workplaces, deliver resource presentations at employee meetings and assist with evaluations of services for employer worksites.
SUPERVISION:
There are no direct supervisory responsibilities.
CONFIDENTIALITY/DISCRETION:
A very high level of confidentiality and discretion is needed.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree and/or demonstrated experience navigating community resources and working across sectors by managing multiple relationships.
- Willingness to work towards a Certified Community Resource Specialist (CRS) credential through the Alliance of Information & Referral Systems (AIRS) and either has or will work toward training as a Financial Coach (training provided).
- Innovative, creative approach with the ability to build relationships, honor diversity, and adapt to different work environments.
- Strong communication skills, including excellent listening. This includes the ability to communicate in an approachable and understandable way for diverse audiences and populations. Primary languages other than English are welcomed.
- Organizational skills are necessary to manage multiple commitments to employer worksites, complex employee resource needs, program responsibilities, development work, and data collection.
- Demonstrated neutrality, objectivity, professionalism, problem-solving, confidentiality, and calmness under pressure in a work setting.
- Proficient in Microsoft Office applications, including but not limited to Word, Excel, Outlook, and customer/client databases desired. Comfort with communicating through various channels, including video, text, and chat.
- State and national background checks will be conducted.
COMPETENCIES:
- Commitment to the mission and values of United Way of Northwest Vermont.
- High emotional intelligence.
- Ability to work independently with minimum supervision and as part of a high-performing team.
- Organized, able to prioritize, strategically plan, and meet deadlines.
- Strong interpersonal, relationship building, and conflict management skills.
- Possess a sincere desire to work directly with diverse employee groups.
PHYSICAL/OTHER REQUIREMENTS:
- Valid driver’s license and personal transportation.
- Must be willing to work remotely, on-site at employer partners, or at United Way offices.
- Must be willing to work non-standard work schedule that can include early mornings and/or late evenings some days of the week.
OUR APPROACH TO INCLUSION & EQUITY
United Way of Northwest Vermont is committed to building an inclusive culture—in our workplace and the community at large—that celebrates the diverse voices of our employees, volunteers, donors, community partners and the individuals and families we serve. We actively make space for ongoing learning, cultural humility and challenging the systems of discrimination, disadvantage and stigma that work against our community members’ well-being. By valuing all community members and acknowledging the intersectionality of age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, citizenship, culture and/or perspective, we strive to create and preserve a universally accessible space to improve our community outcomes. Through these and other efforts, we can do our best work to enhance the quality of life for all of our neighbors.