Program & Position Relationship
The Working Bridges Resource Coordinator is a key component of both the Working Bridges program and the Working Communities Challenge initiative.
The Working Bridges program improves business and workforce stability by bringing innovative practices to employers and employees using the workplace as a platform for human services. The Resource Coordinator is an individual with exceptional knowledge of community resources, state services, and financial coaching who works on-site at a partnering employer site for at least four hours per week per site to help employees navigate non-work-related issues. Other elements of the program include on-site individual or group training for employees, mobile tax preparation, coordination of income advance loans for employees, and participation in employer collaborative meetings.
The Working Communities Challenge (WCC) is a targeted three-year initiative that aims to increase economic mobility and overall well-being for Greater Barre Area women-led households experiencing financial instability. The primary role of the Resource Coordinator in this innovative project is to support aligned coordination of employment support utilizing the components of the Working Bridges program and individual wrap-around support.
As a key member of both the Working Bridges and Working Communities Challenge teams, this person will provide resource coordination services at existing and new employer program sites in Washington County and provide direct support to WCC participants seeking new employment opportunities. This person will also work with the GMUW leadership team in creating and implementing employer/employee training and help in facilitating employer collaborative sessions for all Working Bridges sites.
The Resource Coordinator (RC) is responsible for providing employees with individual assistance in accessing community resources and social services to resolve non-work issues that directly or indirectly affect an individual’s work life. Through a variety of outreach, communication, and coaching methods, the RC will:
● Provide current information and referrals to clients for community and social service resources through coordinated in-person, virtual, and/or text meetings with multiple employee clients on a daily basis
● Provide listening support, problem-solving, financial and life skills coaching ● Develop professional and trusted relationships with employers, employees, human resource departments, community partners, and program team members
● Provide assistance in both the development and facilitation of educational training and outreach activities
● Track and document all components of client interaction and service delivery using eLogic database
● Work with awareness and in cooperation with regional United Ways, Working Bridges, and Working Communities Challenge team members and participants
● Exercise discretion, confidentiality, and independent judgment regarding the needs of employees in compliance with HIPAA regulations
● Provide a positive, trauma-informed, and strengths-based approach to work
STANDARD DAILY DUTIES:
● Provide one-on-one guidance and assistance to employees at the workplace, through personal meetings, email, phone, and/or text. This includes connecting employees with community resources and following up to ensure problems are resolved; providing forms/applications for services, assisting employees with paperwork; making inquiries on behalf of employees when appropriate.
● Provide individual or family financial coaching as needed
● Travel daily to Working Bridges program sites within Washington County. Reliable transportation and license are required.
● Perform data entry of services provided in a timely manner
● Effectively research and promote resources at each worksite through versatile platforms ● Periodic facilitation support for training and outreach events
● Be an effective ambassador of the United Way, Working Communities Challenge and Working Bridges mission
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
● Bachelor’s degree in social work or related field and 3-5 years experience in consumer advocacy, community coordination, resource coordination within a non-profit or public health coordinator. Applicants with equivalent experience will be considered
● Strong computer skills, ability to use Word, Excel, database programs, Canva, and ability to source information through various web search engines
● Strong social media skills including Facebook, Instagram, and Twitter
● Working knowledge of public assistance and community programs, public/private resources for common issues like child/elder care, transportation, food access, financial counseling, etc. ● Ability to facilitate educational training sessions and develop curriculum for a diverse audience ● Excellent interpersonal, written, and public speaking skills, the ability to listen and gain rapport and trust with diverse populations
● Strong ability to self-manage and to thrive in a flexible and team-oriented work style ● Exceptional organizational skills
● Capacity to be innovative in seeking solutions; a problem solver; an inclination for outreach. ● Recent attendance at one or more Working Bridges Concepts or Bridges Out of Poverty Workshops (or willingness to attend)
● Comprehensive understanding (or willingness to learn) of social determinants of health and the benefits cliff
● Attendance of GMUW’s K.E.E.P. Financial Coaching training (or willingness to attend) and/or recent financial coaching training
● Positive, non-judgmental attitude and passionate desire to help others discover solutions and success
This position is based at the Green Mountain United Way office in Barre, VT. The office is an open concept-working environment in a comfortable setting. The majority of the Resource Coordinator’s time will be at Working Bridges employer locations and could be located at (but not limited to) one of the following: a manufacturing facility, large for or non-profit office, childcare facility, health care provider, or a secure state/government agency, therefore a background check may be required.
This position requires the ability to:
● Frequently travel throughout GMUW Washington County region (mileage reimbursement provided at the current federal rate)
● Ability to work a flexible schedule, which may include some evenings
● Ability to tolerate prolonged sitting and/or standing, walking and lifting up to approximately 30 pounds to waist-high level.
● Mobility includes regular sitting, standing, and walking
Benefits and Compensation
The position is an exempt, full-time position with generous health care, dental and vision benefits. Generous and flexible paid time off and holidays. In support of our mission, GMUW provides opportunities that promote wellness and personal development, including a half-price membership to Green Mountain Community Fitness, a premier full-service fitness facility located upstairs from the GMUW office. The salary range is $40,000 annually based on experience.
GMUW is committed to the following diversity, equity & inclusion statements of principle:
We take the broadest possible view of diversity.
We value the visible and invisible qualities that make you who you are.
We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.
We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.
We strive to include diversity, equity, and inclusion practices at the center of our daily work.
We commit to using these practices for our business and our communities.