Support Vermonters through VTax

Vermont Department of Taxes
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Location: Washington County,
About the Job

About the Tax Department

There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and helps shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen families, and so much more. Discover new opportunities, learn new skills, and solve problems with our dedicated and supportive team.


Do you enjoy coordinating large projects with multiple stakeholders? Do you have a passion for delivering high quality government services in the public good? Do you have strong communication skills? If you answered yes to these questions and want to support a team aimed at providing exceptional work, the Vermont Department of Taxes’ VTax Team wants to hear from you.


The successful candidate for this position will serve as a liaison between the Department’s Taxpayer Services Division (TPS) and the software development teams. This position has an emphasis on implementing legislative changes, annual revisions to a variety of tax forms, and process improvements related to return and refund review processes. In this role, you will review requests for, and proactively identify opportunities for user experience, business process, and software improvements.


Collectively, the analysts and development staff make up the VTax Team. The VTax Team is responsible for all changes to the Department’s primary tax software system, VTax. This position is one of three that represent the Taxpayer Services Division (TPS). This position reports to the Director of Taxpayer Services with oversight and guidance from the VTax Director and VTax Assistant Director. This position requires a high degree of independence, balancing of competing priorities, and the ability to adapt to change.


The ideal candidate will have:

  • Experience in business process improvement, project management, and improving government services through modern technology.
  • Experience in developing detailed knowledge of complex practices and processes, specifically tax administration and technical software processes, and data analysis
  • Ability to communicate complex and technical topics to non-experts.
  • Excitement about contributing to and building on our existing system practices.
  • Demonstrated experience with iterative processes, including incorporating different types of feedback, launching quickly, and testing hypotheses.
  • Experience with SQL is preferred but not required.


The responsibilities of this position include:

  • Evaluate and analyze ongoing user needs.
  • Review business processes and develop a strong degree of familiarity with taxes and programs.
  • Recommend and implement upgrades and enhancements to software.
  • Identify risks involved with making process changes while analyzing the benefits of implementing the changes.
  • Conduct requirement gathering for system changes
  • Regularly test changes made by software developers to verify that the changes meet business requirements, function correctly, and are the optimal solution for users.
  • Collaborate with Division staff to prioritize requests for bug fixes and enhancements and troubleshoot issues for internal and external users.
  • Support and coach staff through recommended changes and transitions
  • Communicating project status, developments, and outstanding issues to the Department.

About the VTax Team

The VTax Team is a premier continuous improvement team in Vermont State government. The team is responsible for managing and implementing changes and improvements to VTax, the Department’s primary tax software system. Over the past eight years, this team has transitioned over 30 tax types to VTax from legacy IT systems, added three new tax types, implemented a $200 million business grant program, and made many other process improvements that have transformed the work of the Department and the experience for taxpayers.

Additional Information

This is a full-time position located in Montpelier, Vermont with opportunities for hybrid telework.  Learn more about the technical and professional requirements of the Business Support Analyst or contact For additional information about employee satisfaction and benefits, please visit our website.

We value diverse teams and are committed to creating a community of inclusion.


Our Department recognizes the benefits of telework and most employees are eligible to work from home up to four days per week. Working from home requires approval and must be in accordance with Department and State of Vermont teleworking policies.

Who May Apply

This position, VTax Business Support Analyst (Job Requisition #38083), is open to all State employees and external applicants.
If you would like more information about this position, please contact Nathaniel Hibler at
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

VERMONT DEPARTMENT OF TAXES (VDT) BACKGROUND CHECKS:  This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.

Environmental Factors

Duties are generally performed in a standard office setting. Incumbents must be able to concentrate on details and perform accurate work in the face of frequent interruptions. Human relations skills may be needed to deal with the internal stakeholders. Workload will vary but remain heavy. Pressure from work deadlines is predictable.

Minimum Qualifications

Four (4) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field.


Associate’s degree in accounting, statistics, business administration, project management, information technology management, or related field AND two (2) years or more of experience in business analysis, business process creation or improvement, in project management, in information technology design, development, and implementation, in tax administration, or in a related field


Bachelor’s degree in accounting, statistics, business administration, project management, information technology management, or related field.

Preferred Qualifications

Basic understanding of SQL.

Total Compensation

As a State employee you are offered a great career opportunity, but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Employer's Approach to Diversity, Equity, & Belonging

The State of Vermont is committed to building on local, state, and national efforts to advance equity and social justice, and recognizes the important role government holds in removing structural barriers and increasing meaningful inclusion and representation.

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