Program Technician III – Home Improvement Specialist

Vermont Attorney General's Office
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Location: Chittenden County,
About the Job

The Attorney General’s Office (AGO) is seeking a Program Technician to manage the complaint mediation process for consumers who contact the Consumer Assistance Program concerning residential construction projects. The position will communicate respectfully and accurately with both consumers and residential contractors, create educational materials, and develop an outreach plan for Vermont consumers. Other responsibilities include development of an outreach/education and assistance plan to assist residential contractors with compliance, which includes providing businesses with information and assistance to achieve compliance with new industry regulatory requirements.

Additional duties include answering the telephone, e-mail inquiries, and responding to complaints. Successful candidates will actively engage in complaint mediation and dispute resolution. The Program Technician will also maintain data integrity and produce quarterly reports.

Some research and investigatory background helpful, and public speaking experience and/or public engagement are necessary elements of this position. The Program Technician will also coordinate and facilitate information sharing concerning complaints with the Director of the Consumer Assistance Program, the Consumer Protection Unit, the Office of Professional Regulation or other law enforcement agencies as appropriate.

Employer's Approach to Diversity, Equity, & Belonging

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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