Program Manager – Center for Women & Enterprise Vermont

Employer:
Center for Women & Enterprise Vermont
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Location: Rutland County, Windham County, Windsor County,
About the Job

The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of Women’s Business Centers in the country, covering Massachusetts, New Hampshire, Rhode Island, and Vermont. The Women’s Business Centers are funded in part by the U.S. Small Business Administration.  At CWE, we believe that when women* thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To that end, CWE offers business services – training, individual business counseling, and community connections – that help women start and grow their businesses.

In addition to the Women’s Business Centers, CWE operates the Veterans Business Outreach Center of New England (VBOC of NE) and is a Regional Partner Organization of the Women’s Business Enterprise National Council (WBENC).

Over 50% of CWE’s service footprint is focused on low-income communities in urban and rural areas whose access to such services have historically been extremely limited. While our focus is on serving the needs of those who identify as women, we serve all genders. CWE is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council.

*CWE defines a woman as anyone who identifies as such. We welcome people of all genders, including non-binary and gender nonconforming individuals, to participate in our programs and services.

Position Summary:  In our next chapter, CWE is committed to being New England’s most trusted and impactful resource for women entrepreneurs.  As the Program Manager, you will be the first and most frequent point of contact for our clients, conducting intake and referring them to the CWE programs and resources that fit their needs. You will support clients with basic business questions and facilitate introductory workshops.  This position supports all operations of the WBC and is critical to its success.

As the manager, you will be focused on client relationships and ensuring a meaningful experience for the women we serve, throughout their journey. You will work with the Director in the areas of client management and administration, successful program development and delivery, and data entry. You will manage the administrative office functions and ensure that programs and services are provided with excellence and consistency.

You will lead your WBC’s outreach via such tools as social media and e-newsletters to engage new and existing clients. No day is the same, but they are all important to making sure aspiring and established entrepreneurs in your WBC has what it needs to make informed decisions about their own definition of success.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

 

Client Service

  • Leads programming, outreach, and client support in service area.
  • Provide support to business owners via direct consultations, referrals to your Center’s consultants, WBC programs, etc.
  • Work with your WBC team to respond to client requests for counseling and/or training
  • Listen to the needs of clients; triage and recommend appropriate support.
  • Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs.

 

Data Management & Reporting

  • Gather data on how clients are progressing and how we can continue to serve them. You will use this information to create testimonials to meaningfully report our work to our funders and the community.
  • Ensures quality reporting of client activity, including working with consultants to ensure documentation is submitted properly and in a timely manner.
  • Manage Neoserra and EDMIS (Entrepreneurial Development Management Information System), our client data tools, to track and analyze activities and outcomes of programs.

 

Plan & Support Programming

  • Recommend improved processes (not software) to operate the WBC more efficiently.
  • In partnership with your WBC team, plan, staff, track and analyze activities and outcomes of programs.
  • Ensure quality reporting of client activity, including working with consultants to ensure documentation is submitted properly and in a timely manner.
  • Provide introductory level or start-up consultations.
  • Lead and deliver introductory workshops such as “Steps to Start a Business”, “Is Entrepreneurship Right for You”, “Business Planning Basics” and other sessions as necessary.
  • Act as the point person for the administration of classes.

 

Outreach & Marketing

  • Within CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase client base.
  • Utilize the WBC’s existing social media channels and Constant Contact system to conduct this work.

 

Work with Women’s Business Center (WBC) Team & Partner Organizations

  • Regularly communicate with your WBC team and the broader program team within CWE regarding your findings from client conversations and programmatic strategy.
  • Support the center’s relationship with U.S. Small Business Administration and other funders; assist with necessary reporting.
  • Represent the WBC internally and externally to stakeholders.

 

Supervisory Responsibilities: This job has no supervisory responsibilities.

 

Competencies: To perform the job successfully, an individual should demonstrate the following.

  • Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
  • Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.
  • Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

Education/Experience: Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including small business management.

 

Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees.

 

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

 

Reasoning Ability:   Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

 

Computer Skills:

  • Microsoft Office Suite
  • Video conferencing and webinar software i.e. Zoom
  • Customer Relationship Management tools (CRMs)
  • Constant Contact

 

Certificates and Licenses:

  • Required to have and maintain a valid Driver’s License.

 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using  hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

We strive to meet our clients where they are, which involves some evening and weekend hours.  We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.

This is a hybrid position.  The role and time on the job is conducted online and in communities throughout CWE’s service area.

Between you and your team, you will ensure that the New England region is served, which will include some travel within the region, when the health situation permits.  Virtual engagements can take the place of in-person events where appropriate.

All applicants must be legally authorized to work in the United States.  CWE is unable to provide visa sponsorship.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Compensation and Benefits:

The salary range for this position is $51,500 to $57,936, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental cost), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff and our organization. Additionally, we have implemented a flex time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.

To Apply: Upload a thoughtful cover letter and resume at this link. Application materials are due by January 26, 2024.

Employer's Approach to Diversity, Equity, & Belonging

The Center for Women & Enterprise celebrates diversity and equal opportunity.  We are committed to intentional actions and relationships that sustainably advance the IDEAS framework:  Inclusion, Diversity, Equity, Access and Social Justice.  These principles inform our hiring practices and our company culture.  More information is available on our website: https://cweonline.org/about-us/our-commitment-to-equity-and-inclusion

Wage or Salary
$51,500 to $57,936