Program Director – First Call for Chittenden County

Howard Center
Share this post:
Location: Chittenden County,
About the Job

Leadership position within First Call for Chittenden County, Howard Center’s 24/7 Crisis program.

The Program Director is the primary point of contact and has program-wide responsibilities for First Call for Chittenden County (24/7 crisis program). Responsibilities shared with other program leadership include: developing clinical competencies of staff aligning with best practice and client care; supporting system operations with an understanding of budget, contracts, compliance/regulations, and necessary performance outcomes.

As a senior leader, the program director maintains community stakeholder relationships and guides program policy to support the needs of clients, staff, and programs in our system of care.


  • Leads program operational functions, including hiring, scheduling, contract or compliance, outcomes, budget, policy, or program initiatives
  • Program and team development
  • Provides program and clinical supervision
  • Provides community-based trainings and maintains partnership liaison relations
  • Attends agency and community forums and committees
  • Participates in after-hours on-call and supervisory coverage


  • Master’s degree or higher, with Vermont clinical licensure in good standing and ability to supervise others toward licensure
  • QMHP required within 6 months of hire
  • Driver’s license and use of a personal vehicle
  • 5+ years combination of mental health and/or substance use direct experience
  • 3+years supervisory and management experience
  • A strong understanding of psychiatric risk assessment, crisis intervention, safety planning, Vermont’s mental health system of care and determining appropriate level of care


  • Full Time
  • Exempt
  • Salary starting at $75,736
  • We offer a competitive salary commensurate to experience


  • Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
  • Comprehensive BCBS Medical with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
  • Two Dental options through Delta Dental
  • Vision Insurance
  • Employer 401(k) contributions
  • Employer Paid Life, AD&D, Short Term and Long Term Disability insurance
  • Medical & Childcare Flexible Spending Account
  • Childcare Stipend
  • Employee Assistance Program
  • Employee referral program with financial payment
  • Discounted online undergraduate/graduate courses through Champlain College truED
  • Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
  • Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
  • Employee referral and sign on bonus is subject to Howard Center policy.

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency’s culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color, LGBTQIA and persons with disabilities are encouraged to apply. EOE/TTY. Visit “About Us” to review Howard Center’s EOE policy.

Employer's Approach to Diversity, Equity, & Belonging

The Diversity, Equity & Inclusion Cabinet forms a vital part of the Howard Center's organizational structure; existing to improve the diversity, equity and inclusion performance of Howard Center through effective governance.

Howard Center CEO, Bob Bick, has put forth an inspiring vision.

“We are committed to becoming a model culture and community leader around issues of diversity, inclusion, and corporate values and responsibility. We want to ensure a welcoming, inclusive, equitable, and diverse environment for our staff, the people we serve, our partners, and community. In doing this, we must face old

patterns, and in a respectful and positive way break though barriers and stereotypes, and have courageous conversations that will allow us to grow, expand, and more fully live our values and mission."

Wage or Salary
$ 75,736