Performance and Quality Improvement Manager

Vermont Department of Labor
Share this post:
Location: Washington County,
About the Job

Are you a strategic thinker? Can you hold the big picture in your head while also tracking all the details? Do you like building systems and programs? If yes, then this position might be for you! The Vermont Department of Labor is looking for a Performance Improvement Manager to establish and maintain a performance management and quality improvement system for our department-wide continuous improvement efforts. This is a new position for the Department and we are excited to welcome someone with this expertise and experience to the team!

The Performance Improvement Manager will work with Department leaders to:

  • Build and maintain a department-wide system for collecting, tracking and communicating about the Department’s performance and quality improvement efforts
  • Create a standardized, user-friendly performance/quality measurement format and process
  • Create and maintain a user-friendly, visual, interactive performance dashboard for the Department
  • Facilitate the Department’s strategic planning efforts, including developing and managing the implementation of department- and division-level quality/performance measures
  • Oversee the data collection and management process, including creating and monitoring systems of standardization for data collection and entry
  • Based on data collected, identify gaps and make improvements that will increase quality, positive impact and efficiencies.
  • Integrate quality and performance activities into the Department’s culture by facilitating marketing, promotion and training activities related to data management and performance/quality improvement.

Desired knowledge, abilities and skills include:

  • Considerable knowledge of the principles of program planning, evaluation and performance improvement. Knowledge of and experience with Results Based Accountability is a plus
  • Knowledge of project management and continuous improvement practices and tools
  • Knowledge of quality initiatives and methodologies
  • Knowledge of administrative and management principles, practices and procedures.
  • Considerable knowledge of software to track, communicate and report on performance.
  • Considerable knowledge of and skill in using Microsoft 365 solutions for building efficiencies into business processes, including Power Automate.
  • Ability to train staff in various quality improvement and performance improvement methodologies.
  • Advanced written and oral communication skills; to include presentations and comprehensive analysis reporting.
  • Ability to establish and maintain effective working relationships.
  • Ability to provide leadership and accountability within the framework of the Department’s Purpose and Principles.
Employer's Approach to Diversity, Equity, & Belonging

The Department of Labor Business Office is dedicated to co-creating an environment that values all experiences and perspectives. It makes our work better.

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Wage or Salary
State paygrade 26. See the classified bargaining unit pay plan here: