Pandemic Unemployment Assistance Program Technician

Vermont Department of Labor
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Location: Remote, Washington County,
About the Job

The Department of Labor’s Unemployment Insurance (UI) Division is looking for Program Technicians to join the team! We are looking for several individuals to join a dynamic, collaborative group focused on ensuring that Vermonters participating in the Pandemic Unemployment Assistance (PUA) Program receive the appropriate benefits.

An ideal candidate will bring strong attention to detail, well-honed communication and customer service skills, and enthusiasm for thriving in an environment with complex regulations and time sensitive work. In return, we will provide a robust training program, ongoing coaching/support, interactive staff meetings (with activities!), and ongoing opportunities to grow & develop new and existing skills.

Currently, this position is approved to telework through 9/24/22, and will be evaluated for a potential telework extension prior to that date.

Specific duties of the UI Program Technician may include, but are not limited to:

  • Providing excellent customer service, by phone and email, covering a variety of UI topics
  • Researching issues / complaints effectively for claimants
  • Conducting fact finding activities, including interviewing claimants and employers, and reviewing testimony
  • Reviewing and analyzing claimant tax documentation
  • Making eligibility determinations for claimants in the PUA program using U.S. Department of Labor issued guidance
  • Creating overpayments, documenting supporting evidence, and advising affected claimants of necessary next steps
  • Collecting UI overpayments through a variety of collection efforts, including direct outreach to claimants
Employer's Approach to Diversity, Equity, & Belonging

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s
employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Wage or Salary
State Pay Grade 20