Intake Specialist

Legal Services Vermont
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Location: Chittenden County,
About the Job

Legal Services Vermont (LSV) is looking to fill a full-time position for an Intake Specialist. We are an innovative non-profit law firm that provides civil legal services to a broad spectrum of low-income clients in a high-volume practice. The Intake Specialist will work on our helpline to return incoming calls or online inquiries for civil legal assistance and assist our advocates and attorneys in a collaborative environment. LSV focuses on individual client assistance, court clinics, and our statewide helpline to screen new clients and provide legal advice. Working closely with Vermont Legal Aid, we help low-income Vermonters help themselves to resolve their civil legal issues.

The Intake Specialist will work in a fast-paced, high-volume setting that often requires multi- tasking while maintaining a high level of attention to detail. The job duties include assessing incoming requests for assistance, returning incoming calls and online intakes to complete a screening for eligibility, completing intakes, scheduling advice appointments, making referrals to agencies and directing clients to self-help websites.

We are looking for candidates with strong communication skills; a demonstrated commitment to community engagement and public interest advocacy; the ability to organize a large volume of work; the ability to work with a diverse clientele; and a collaborative work style. The position is based in Burlington.

Application deadline is August 7, 2023.  Your application should include a cover letter and resume, sent as a single PDF.  Send your application by e-mail to Sara Zeno at with the subject line “Hiring Opportunity.”  Please let us know how you heard about this position.


Employer's Approach to Diversity, Equity, & Belonging

We are an equal opportunity employer committed to building a diverse and culturally competent staff to serve our increasingly diverse client community. We encourage applicants from a broad range of backgrounds, and welcome information about how your experience and skills can contribute to serving our client communities.

Wage or Salary
Hiring level will depend on background and qualifications. Starting salary is $38,480, with salary credit given for relevant experience, and an excellent benefits package.