Information Technology Support Specialist

Paul Frank + Collins P.C.
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Location: Chittenden County,
About the Job

Paul Frank + Collins is hiring a full-time IT Support Specialist to provide technical support, superior customer service, and customized training sessions for 50+ users virtually and at our main office. The technician will be responsible for providing first line response to end users requiring assistance with computer systems, hardware, or software issues. This person will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. PF+C’s technician will support MS Windows 10, MS Office 2016 (proficiency with Word and Excel required), VOIP, Citrix/VPN, desktops, printer, monitors, keyboards, multi-factor authentications, SmartPhones (Android & iPhone) and other mobile devices, legal specific software, etc.

PF+C offers all the resources of a large, international law firm while still preserving a local, collegial, and collaborative culture. We provide a competitive salary commensurate with experience, and excellent benefits in a truly sophisticated and exciting legal setting.

A Bachelor’s degree in a related field is required and our ideal candidate will have 2+ years of relevant support experience. Microsoft Certifications and experience working in a law firm is preferred, but we will consider motivated candidates without such expertise.

Our ideal candidate will be technically proficient, approachable, responsive, and able to listen carefully and ask pertinent questions to troubleshoot problems in a calm and courteous manner. Excellent interpersonal communication skills and the ability to prioritize workloads under strict deadlines is necessary.

This position is full-time, Monday through Friday from 8:00 a.m. to 5:00 p.m. Some flexibility to handle calls on occasion after hours may be required. This position reports to the firm’s IT Manager.

Please submit a cover letter, and résumé when applying. 

Employer's Approach to Diversity, Equity, & Belonging

At Paul Frank + Collins, we are committed to diversity, equity and inclusion. We highly value different perspectives, backgrounds and experiences and rely on the various strengths and contributions from every team member. We seek to provide a diverse and inclusive workplace. We offer equal employment opportunities to all applicants and employees regardless of race, color, religion, creed, gender, sexual orientation, gender identity, status as a disabled veteran or other veteran or military status, sex, age, national origin, ancestry, disability, marital status, and any other protected class status.
PF+C strives to make all individuals with whom we work feel supported to allow them be their best and most authentic professional selves. We are also committed to the vibrancy, health and growth of our broader community and see diversity as a strength. We foster these ideals in our recruiting, hiring and retention processes, as well as in our day-to-day operations.

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