Homeownership Specialist

Downstreet Housing & Community Development
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Location: Washington County,
About the Job

Downstreet is seeking an enthusiastic and detail-oriented Homeownership Specialist to coordinate and implement our homeownership counseling programs. This person will help low- and middle-income homebuyers achieve their dream of homeownership in Central Vermont.

Key Responsibilities

  • Manage calls and inquiries from customers inquiring into homeownership services.
  • Perform client intake with customers; provide one-on-one pre-purchase counseling services to include follow up, client file notes and file closeout.
  • Manage homebuyer education workshops, both in person and through eHome America.
  • Provide foreclosure counseling as needed, meet with clients, assist clients in completing loss mitigation documents, and conduct outreach to loan servicer as needed.
  • Process Shared Equity Applications for eligibility and manage new purchases and resales of our current Shared Equity portfolio from initial application through purchase closing.
  • Provide ongoing support to Shared Equity homeowners to include monthly and annual communication.
  • Obtain and maintain certifications as required to include but not limited to HUD Certification and NeighborWorks NCHEC Certifications.
  • Build and maintain accurate, confidential and complete client files including electronic and paper files.
  • Perform other duties as assigned.

Experience and Education

  • 2 years of experience in mortgage lending, financial counseling/coaching or an equivalent combination of education, employment, and life experience
  • Proficient in Microsoft Office Suite and ability to learn relevant software
  • Highly organized with a strong ability to manage priorities and deadlines and ability to manage confidential information
  • Strong written and verbal communication skills, active listening skill and problem-solving abilities
  • Commitment to equity and inclusion and social and economic justice
  • Valid Vermont Driver’s License and personal vehicle

Physical Requirements

  • Prolonged periods sitting at a desk and working at a computer


The annual salary for this position is $48,000 – $55,000 per year.

Downstreet also provides a comprehensive benefits package, which includes:

  • 403(b) with company match up to 4.5%
  • Healthcare insurance
  • Dental insurance benefits
  • Life insurance and long-term disability benefits
  • Generous paid leave allowances (vacation, sick, and personal time)
  • Short-term disability
  • Professional development opportunities
  • Hybrid remote/office work schedule available after introductory period

Application Instructions

Downstreet is strongest when we have a team that represents a variety of backgrounds, perspectives, and skills. We know that the more inclusive we are, the better our work will be. We are an equal employment opportunity employer, and all qualified applicants, regardless of race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, disability, or Veteran status are encouraged to apply.

To apply, please visit downstreet.org. Please include a resume and a cover letter explaining why you would like to be a part of the Downstreet team. Applications submitted without a cover letter will be considered incomplete and will not be reviewed.

Downstreet is an equal opportunity employer, and all qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Employer's Approach to Diversity, Equity, & Belonging

We have long considered the work we do at Downstreet to be social justice work, with the view that housing is an ideal platform for the delivery of services that touch all areas of a person’s life. We believe in human dignity and equity for all, and those beliefs guide our work every day. As such, we recognize that we have an important role to play in helping to dismantle racism and promote equity, diversity, and inclusion for all through education, understanding, and action within our organization and throughout the communities we serve. We welcome this opportunity and embrace the challenges and benefits it presents.

Wage or Salary
$48,000 - $55,000