Hiring Range: $22.00 to $26.00 Hourly
The Home Sales and Project Coordinator perform a wide variety of tasks to support the purchase, sale, and stewardship of permanently affordable homes independently and in collaboration with the SEP team. The position will provide prompt, professional service striving to consistently provide an excellent customer experience to a diverse pool of applicants and owners. This individual will exhibit a positive attitude, embrace change, and work well under pressure both in the office and in the field.
Essential Job Responsibilities
Home Sales Coordination:
- Negotiate, coordinate, and facilitate all assigned real estate transactions, communicating clearly and proactively with all stakeholders throughout the process to ensure timely closings, excellent service and adhere to all organizational policies, procedures and mitigate transactional risks.
- Develop and maintain knowledge of CHT’s Shared Equity program and provide information about CHT products and services to sellers, potential buyers, and CHT’s partners.
- Coordinate the marketing and advertising of homes. Specific tasks to include coordination of listing meetings, creating newspaper advertisements, drafting of listing sheets, updating the website, attending open houses, and conducting individual showings of the homes.
- Perform buyer selection and underwriting of buyers in accordance to CHT’s financing policy.
- Collect and maintain data on Shared Equity applicants, program participants, and properties and coordinate completion of data entry for Shared Equity customers into CHT databases.
- Coordinate partnership with Green Mountain Habitat for Humanity in organizing joint marketing efforts and buyer selection.
Project Coordination:
- Assist with underwriting of all subordination/refinance requests, coordinate closing details with homeowner, lender, and attorneys, and attend closing on CHT’s behalf.
- Provide technical assistance regarding the Shared Equity program to homebuyers, sellers, homeowners, developers, lenders, realtors, attorneys, other Community Land Trusts, and the general public.
- Work with Shared Equity Program Manager and customers to develop rehab plans for properties as needed.
- Coordinate Stewardship activities such as bi-annual occupancy certifications, annual property tax letters, capital improvement requests, and other general questions from homeowners.
- Coordinate general marketing for the program including social media postings, website management, creation of marketing materials in consultation and coordination with the SEP Manager and Marketing Coordinator.
Other Duties:
- Develop technical knowledge of SEP’s Salesforce software including add-ons; Form Assembly and Conga Composer.
- Update and maintain Salesforce Database including customizations as needed.
- Provide backup support to other program staff as needed, including a variety of administrative tasks specific to the Shared Equity Program.
- Perform cross-departmental projects in coordination and collaboration with program managers and the HOC Director.
- Other duties as assigned.
Job Qualifications
- Strong understanding of Vermont real estate sales transaction and marketing practices required. Knowledge may be demonstrated through a minimum of 3 years of work experience in real estate, affordable housing or a related field or an equivalent combination of education and experience.
- Experience working in real estate, community services, or affordable housing required.
- Intermediate to advanced level MS Excel skills, and proficient use of Microsoft Office Suite required. Salesforce or database administration skills are strongly preferred.
- Experience using Adobe Creative Cloud applications including InDesign and Lightroom strongly preferred.
- Must have a positive attitude, strong work ethic, and a high level of self-motivation.
- English fluency is required. Multilanguage fluency is a strong plus.
- Must be committed to social justice and CHT’s membership based model of community controlled and permanently affordable housing.
- Must have, or have the ability to gain a strong understanding of CHT’s Shared Equity Program within the first 90 days of hire.
- Excellent written and verbal communication, interpersonal, problem solving, organizational and planning skills required.
- Strong ability to handle highly sensitive, confidential information.
- Strong active listening skills and ability to resolve conflicts in a positive, professional manner.
- Must demonstrate a high level of emotional intelligence, cultural competency and an ability to remain calm under pressure.
- Ability to communicate complex information in terms that are understood by a broad audience.
- Ability to interact with and relate to internal and external parties with professionalism, representing CHT in a positive manner.
- Valid driver’s license and reliable transportation required.
- Some evening and weekend hours required.
Physical and Mental abilities: The person in this role must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. There may be prolonged periods of computer work. While performing the essential duties of this job this individual may have to use hands and fingers, walk, stand, reach, or lift up to 25 pounds.
Work Atmosphere
Champlain Housing Trust is a non-profit, member-based organization. The work entails significant self-motivation. Occasional travel to meetings and seminars may be required and considerable local travel.
Employer Rights and Disclaimers
This job description is not a contract for employment. It is a list of duties and expectations. However, it should not be considered a complete list of expected duties. Duties may be added, dropped, or changed at any time.
The job qualifications may change at any time. Champlain Housing Trust may add, drop, or change any qualifications for the position in order to fit changes in the organization. This job description should not be interpreted as a complete list of job qualifications.
Champlain Housing Trust is committed to a diverse workplace and highly encourages women, persons with disabilities, Section 3 residents, and people from diverse racial, ethnic and cultural backgrounds to apply.