Digital Merchandising Manager

Employer:
King Arthur Baking Company
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Location: Remote, Windsor County,
About the Job

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration.  Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike.  We’re not going anywhere – we’ve been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our “never bleached” guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee’s contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company. 

The Position: The Digital Merchandising Manager is responsible for building compelling assortments for e-commerce that support revenue and brand goals. This role works cross functionally to identify and advocate for product needs, drive go-to-market product strategies and guide category and channel investments. The Digital Merchandising Manager leverages website & customer data as well as competitive research to recommend new ways to bring King Arthur’s baking products to life through smart merchandising techniques. This role ensures that our web experience helps the customer make the right buying decisions for their baking needs.

The BenefitsYes, we have the regular “stuff” – medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here’s what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.    

Reports To: Director, Digital Commerce, Direct to Consumer (DTC)

Location: Hybrid. White River Junction VT; hybrid onsite requiring 1 day onsite each week. Ideal candidates will be located within a 2–3-hour drive from our offices.

Essential Responsibilities

  • Owns digital merchandising across desktop and mobile web.
  • Manages the Digital Commerce Calendar, ensuring strategy and operational alignment with Merchandising, Buying, Planning, Operations and Marketing teams.
  • Partner with Marketing leads on key projects for content to commerce expression across digital properties.
  • Develops seasonal merchandising content plans for web and email that layer into the overall editorial calendar for the brand. Identifies and defines innovative and productive web and email features, content, photography, video, messaging requirements to call out unique properties of products that are important to the target consumer.
  • Maximizes online sales performance (i.e., average order value, units per transaction), with focus on making continuous improvements in customer experience ratings, cross-sell strategies, and promotion execution
  • Analyzes product performance and consumer behavior. Utilizes quantitative and qualitative data to understand prior seasons’ assortment performance, content and merchandise feature performance, and behavioral analysis of online customer. Summarize findings and actions.
  • Identifies new features or optimization opportunities, measures business opportunity, and partners with the product and program management teams for discovery and implementation.
  • Team Management/Leadership Manage a team of e-commerce specialists. Provide them with training, guidance, and support to ensure their professional growth and the success of our business.

Education & Experience

  • 5+ years merchandising experience from a top tier direct-to-consumer brand
  • Experience working with an e-commerce platform (e.g. Big Commerce, Salesforce)
  • Experience working with web analytics tools (e.g. Google Analytics, Content Square).
  • Interest in baking a plus
  • We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role

Competencies 

  • Strategic thinking: Plan and direct site & email merchandising and content across seasons, blending product, content, and brand pillars. Prioritize website functionality enhancements and make recommendations to improve KPIs.
  • Project Management: Ability to plan, execute, and monitor both technology & merchandising projects. Strong organizational skills to manage multiple projects simultaneously.
  • Data Analysis: Proficiency in analyzing sales & website data to understand areas of opportunity for improved site merchandising.
  • Communication and influence: Articulate thoughts and express ideas effectively using oral, written, and visual communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world. The ability to have a positive impact on others is persuasive and engaging to build understanding.
  • Collaboration: Collaborate with various teams internally and externally to learn, share, and develop best practices. Earns trust to influence outcomes and directions. Confidently functions as subject matter expert with all cross-functional partners. Ability to provide clear actionable, recommendations and insights to improve customer experience and business performance.
  • Leadership: Strong leadership skills, including ability to set clear, measurable performance goals, coach, mentor, and inspire teams, and lead through change. Understands the benefit of working cross-functionally as a team.

Success factors for this role  

  • Genuine enthusiasm for the King Arthur’s mission and products, commitment to living our values
  • Is community minded – gets involved, volunteers

Physical requirements/work environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical requirements
    1. Ability to stand/sit for extended periods of time.
    2. Ability to view computer screens for extended periods of time.
  • Work environment
    1. Maintain a composed and professional demeanor within a busy, open office environment
    2. Adjustable workstations & wireless headsets

Safety

  • Understands that safety is the responsibility of everyone at the organization
  • Is responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
  • Engages in safety and compliance training programs and encourage 100% team participation in same

Environment

  • Adheres to company-wide green norms, looks for ways to reduce, reuse, recycle
  • Educates oneself on KAB environmental campaigns
  • Strives to continually improve and implement new processes to reduce our environmental impact

 Travel

  • Up to 10%

Uniform 

  • Business casual.

Other Duties

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
  • It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

 

There’s room at our table for you!  Apply today. 

Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.  

*Amounts vary based achievement of financial targets. Participation based on hire date and program entry date. 

Employer's Approach to Diversity, Equity, & Belonging

Baking is both personal and communal. It’s a legacy of family traditions, evolutions, and, most of all, love. At King Arthur Baking Company, we believe that baking is for all, yet we recognize the exclusion and disregard many underserved communities have faced. That’s why we are committed to taking measurable steps toward making the world of baking inclusive and truly open to all.

Wage or Salary
$78-98K