Compass Service Representative

Employer:
Champlain College
Location: Chittenden County
About the Job

Champlain College is seeking to add an enthusiastic customer-centered team member to our staff. The Compass Service Representative serves as a primary contact to the diverse customers of Champlain College encompassing students, alumni, parents, faculty, and staff. Compass Student Services is the first stop for all business processes of being a student. Representatives maintain strong knowledge and understanding of Financial Aid, Registrar, and Student Accounts services in order to effectively answer questions and offer solutions to our customers.

You will be a member of a dynamic team of professionals that strives to provide exceptional and equitable customer service to all. The ideal candidate for this position will be an enthusiastic person with a positive attitude, a commitment to equity, and a desire for continuous improvement. You will be required to view all situations through a student-centric lens with the goal of consistently upgrading processes for our primary customers: our students.

Main Responsibilities:

Provide superior customer service to students, alumni, parents, faculty, and staff in a fast-paced environment. Maintain accurate records and confidentiality for all of our customers.
Preserve a strong working knowledge and understanding of the Financial Aid, Registrar, and Student Account services through knowledge-sharing and training opportunities.
Learn and stay current on the basic understanding of the federal work-study program.
Maintain working knowledge of technology and systems used in Compass Student Services.
Continued training and professional development in customer service.

Requirements:

Previous One-Stop experience preferred
2 years of customer service experience preferred
Call/Contact center experience preferred
Experience working in higher education preferred

Employer's Approach to Diversity, Equity, & Belonging

Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.