Community Development Loan Fund Seeks Loan Servicing Specialist

NeighborWorks of Western Vermont
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Location: Rutland County,
About the Job

NeighborWorks of Western Vermont is a community development nonprofit located in West Rutland and serving Addison, Rutland, and Bennington Counties (and beyond for many of our services). We support individuals, neighborhoods, and communities through five lines of business and through community building and engagement efforts.

Our organization is on an intentional journey to become a leader among the anti-racism and social justice movements in Rutland County and beyond. We strive to create a sense of belonging for all staff, customers, and partners, and we’d love to have you join us in our journey as you support our loan customers!

Essential Functions and Basic Responsibilities:

Maintain direct customer contact via email, phone, and in person providing information to loan customers with mortgage servicing questions (i.e. Loan balances, payoff amounts, escrow information, payment information, etc.).

Responsible for the mortgage discharge and recording process. Coordinate creating notification correspondence and document that go to corresponding Town Clerk’s office for recording. Once the Town processes the discharge; provide follow-up communication with the customer.

Monitor and input new mortgage recording information as needed on the loan servicing system. Originals to go into the vault.

Setting up of new automatic payments for loan products. Provide maintenance for current loan accounts requesting automatic payments.

Create and maintain all loans in servicing system.

Create, update as needed, and initiate daily process for all ACH and cash/check payments.

Collaborate with Finance team on daily, monthly, and as needed reporting to reconcile with accounting ledger.

Complete mortgage verifications as requested.

Process and mail monthly billing statements to all customers.

Participate in annual organizational audit, including researching loans, providing ledger information, payment history, delinquencies, and notes as needed

Initiate appropriate collection activity in conjunction with organizational policy, prepare loans for foreclosure if necessary, and adhere to all regulatory guidelines.

Manage delinquent loans while maintaining target delinquency ratio of less than 5% of total $ value of loan portfolio.

Maintain reporting of portfolio information to credit bureaus.

Attend training sessions and complete required training in a timely manner. Attend and participate in other group or company meetings as required.

Generate weekly/monthly/annual reports as necessary.

Other duties as requested.

Job Competencies/Requirements:

Handle all information/documents in a confidential and secure manner. Be aware of surroundings when working with member files and when speaking with members, both in person or over the phone, when discussing or gathering personal and confidential information.

Good organizational, communication and business writing skills to exhibit professionalism and deal effectively with internal and external contacts.

Conscientious, comfortable with detail, and the ability to multi-task, to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self-motivated and able to work in a team environment.

Ability to understand and monitor compliance functions and responsibilities assigned within NWWVT and the ability to stay current in the changing environment of compliance.

Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.

Accuracy and Quality; Ability to achieve a high standard with work processes and outcomes, can complete tasks with a concern for all details involved; monitors and checks work for precision, clarity and completeness; produces quality results.

COVID Vaccination Required.

Education/Knowledge and Experience:

A high school diploma or equivalent.

Minimum of 2 years’ experience servicing within a financial institution preferred.

Banking or consumer/mortgage loan experience strongly preferred.

Good written and verbal communication skills and ability to prepare written documents. Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone and in person.

Proficient computer skills required in Microsoft Office Suite. Prior experience in loan servicing software required, with software problem solving experience strongly desired.

Ability to travel for training as needed.

Working Conditions/Environment:

This position requires sitting for long periods of time and working in an open office environment. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone.

NeighborWorks of Western Vermont is an equal opportunity employer. We strongly encourage applications from candidates whose identities have been historically underrepresented, including people who identify as Black, Indigenous, Hispanic or Latino, Asian or Pacific Islander, or people of color; people from marginalized economic backgrounds; and people living with disabilities.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year


401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Physical Setting:


Monday to Friday

COVID-19 considerations:
Our office is temporarily closed to the public, staff wear masks when not at their work stations, building is sanitized regularly, and vaccination is required.