Adult Emergency Shelter Coordinator (Manager)

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Location: Chittenden County,
About the Job

If you’re looking for an opportunity to do meaningful work in your community, join the passionate, community minded team at the Committee on Temporary Shelter!  For 40 years COTS has been working in Chittenden County to creatively find solutions to end homelessness; we aren’t afraid to try new things.  We are looking for team members with a passion for doing good and creative thinking.  COTS offers a competitive benefits package including access to healthcare, retirement savings, and robust time off, as well as benefits focused on supporting human services professionals with mental and emotional wellbeing.

COTS strives to create a supportive, collaborative and fun work environment…consider joining us on our mission to end homelessness!


The Waystation Coordinator is a critical front line management role overseeing our overnight adult shelter, the Waystation. They work with the Emergency Shelter & Outreach Director and other community stakeholders to support guests accessing and utilizing the Waystation services. We are looking for a creative, organized, hard-working problem solver who can oversee shelter program with an emphasis on creating a safe and welcoming space for all.

The Waystation is open seven days a week, from 6:00pm to 8:00am.  The shelter offers two dormitories for male and female guests, and has capacity for 36 adult individuals to stay. In addition, we have laundry facilities, shower facilities, and a living space.


The primary responsibilities of the Waystation Coordinator include but are not limited to:

  • Directly supervise the Waystation Shelter Support team members. This includes providing necessary documentation and training on job expectations, regular check ins with all team members, schedule coordination, facilitating referrals for clients, problem solving and crisis management. The Waystation Coordinator is part of the on-call rotation, supporting both weekend and daytime team members as needed. This is a working manager role, meaning the Waystation Coordinator is responsible for directly supporting guests and assisting Shelter Support team members with managing the day to day responsibilities.
  • Oversight and responsibility for program data and reporting. This includes thorough understanding of our intake process and ability to utilize our HMIS; managing the program budget and providing updates as requested; completing required grant reporting for program funding.
  • Build and maintain positive working relationships with COTS Daystation and HRC team members and other community agencies who partner with COTS to provide robust support services to our clients. This includes maintaining an up-to-date knowledge of state and local resources, eligibility requirements, and other benefits which may impact clients and team members.
  • Participate in the COTS Safety Committee and consistently review and identify steps to mitigate safety concerns as well as ensure compliance with all policies and procedures applicable to the Waystation program.


Experience, Skill & Education Requirements:

  • A high school degree or equivalent with a minimum of three (3) years of experience in a human services role required; prior experience in housing services and program management are strongly preferred.
  • Minimum of one (1) year of leadership/supervisory experience is required.
  • Demonstrated ability to handle conflict and crisis management required.
  • Demonstrated ability to build and maintain working relationships with internal and external partners.
  • Intermediate computer skills required, including ability to use database systems and Microsoft Office programs.
  • Undergraduate degree in Social Work, Public Health, Criminal Justice, Public Policy, or other related field preferred.
  • Prior experience with individuals experiencing homelessness and crisis intervention, as well as knowledge of resources and services for individuals and families is a plus. Prior experience working with substance abuse, mental illness and individuals with trauma histories strongly preferred.


All positions at COTS require a commitment to our mission: Advocating for long-term solutions to end homelessness and provide emergency shelter, services, and long-term housing for Vermonters who are experiencing homelessness or are marginally housed.


This is a full-time, benefits eligible position.  Starting salary is $55,000 annually.  To apply, send your resume and cover letter to


We are a team of passionate individuals who believe in the value and dignity of every human life. We are an Equal Opportunity Employer; we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We embrace diversity and encourage all to apply.

Employer's Approach to Diversity, Equity, & Belonging

At COTS, we believe in the value and dignity of every human life. This applies not only to our guests and clients, but also to our team, volunteers, donors, and anyone else who interacts with our organization. COTS strives to foster a safe, welcoming, and supportive space for all, regardless of background, identity, race, income level, or any other factor. In order to achieve this, we are committed to the following actions:
• We continuously collect and review feedback from those we serve and those we work with to ensure that we are living our values and treating everyone with dignity and respect.
• We acknowledge that members of the BIPOC and LGBTQ+ communities are disproportionately impacted by homelessness, and we actively work to ensure the services we offer and the support we provide is in alignment with the needs of these communities.
• We aim to recruit team members that reflect the diversity of our community and those we serve. Beyond recruitment, once those individuals are part of our team, we focus on cultivating a culture that allows all members of Team COTS to bring their authentic selves to work.
• We invest the time and resources necessary to continually improve our understanding of diversity, equity, inclusion, and belonging, through intentional education, celebration, and reflection on our current practices.

Wage or Salary
Starting at $55,000/annual